Customer support
Answering, triaging and resolving customer requests across chat, email and voice.
- Signal
- No evidence yet
Research · Workflow Map
Which workflows AI is disrupting, and who is doing it.
36 workflows across 13 functions. The disruption signal combines funded companies, disclosed capital and named use cases.
First entries arriving. The workflow list is in place, ready to be tagged. We are collecting the first sourced entries for this view. Each one will link to the page it came from, and nothing here is a finding until it does.
Customer
Customer success & renewals
Onboarding, health monitoring and renewal work on existing accounts.
- Signal
- No evidence yet
Sales & marketing
Prospecting & outreach
Finding, qualifying and contacting potential buyers.
- Signal
- No evidence yet
Sales operations & forecasting
Pipeline hygiene, quoting, forecasting and CRM upkeep.
- Signal
- No evidence yet
Marketing content
Drafting, localising and versioning copy, imagery and video.
- Signal
- No evidence yet
Campaign & performance marketing
Planning, buying and optimising paid and owned campaigns.
- Signal
- No evidence yet
Technology
Software engineering
Writing, reviewing, refactoring and shipping code.
- Signal
- No evidence yet
Quality assurance & testing
Designing, running and maintaining software tests.
- Signal
- No evidence yet
IT operations & service desk
Incident handling, access requests and infrastructure operations.
- Signal
- No evidence yet
Security operations
Detecting, triaging and responding to security events.
- Signal
- No evidence yet
Data & research
Data analysis & BI
Querying data, building reports and explaining what changed.
- Signal
- No evidence yet
Research & knowledge work
Gathering, synthesising and briefing on information.
- Signal
- No evidence yet
Legal & risk
Contract review & drafting
Reviewing, redlining and drafting contracts and legal documents.
- Signal
- No evidence yet
KYC, AML & compliance
Onboarding checks, transaction monitoring and policy compliance.
- Signal
- No evidence yet
Regulatory affairs
Tracking rules, preparing filings and managing regulator contact.
- Signal
- No evidence yet
Finance
Finance close & reporting
Reconciliations, journal entries, consolidation and management reporting.
- Signal
- No evidence yet
Planning & forecasting
Budgets, scenario models and variance commentary.
- Signal
- No evidence yet
Payables & invoicing
Invoice capture, matching, approval and payment.
- Signal
- No evidence yet
Audit & tax
Evidence gathering, testing and filing preparation.
- Signal
- No evidence yet
Operations
Procurement
Sourcing, supplier selection, negotiation and spend control.
- Signal
- No evidence yet
Supply & demand planning
Forecasting demand and planning inventory and capacity.
- Signal
- No evidence yet
Logistics & dispatch
Routing, scheduling, tracking and exception handling.
- Signal
- No evidence yet
Quality inspection & maintenance
Inspecting output and predicting and scheduling maintenance.
- Signal
- No evidence yet
Field service
Dispatching, guiding and documenting work done on site.
- Signal
- No evidence yet
People
Recruiting
Sourcing, screening, scheduling and assessing candidates.
- Signal
- No evidence yet
Learning & performance
Skills mapping, training content and performance reviews.
- Signal
- No evidence yet
Employee service desk
Answering HR, payroll and policy questions from staff.
- Signal
- No evidence yet
Financial products
Insurance claims
Intake, assessment, fraud checks and settlement of claims.
- Signal
- No evidence yet
Underwriting
Assessing and pricing risk for policies.
- Signal
- No evidence yet
Credit decisioning
Assessing applicants and monitoring loans.
- Signal
- No evidence yet
Health
Clinical documentation
Capturing and coding notes from patient encounters.
- Signal
- No evidence yet
Prior authorisation & revenue cycle
Eligibility, authorisation, coding and billing work around care.
- Signal
- No evidence yet
Discovery & R&D
Hypothesis generation, screening and experiment design.
- Signal
- No evidence yet
Product & design
Product & design
Specifying, prototyping and testing products and interfaces.
- Signal
- No evidence yet
Education
Teaching & tutoring
Personalised instruction, practice and feedback.
- Signal
- No evidence yet
Public sector
Citizen services & permits
Handling applications, enquiries and casework for the public.
- Signal
- No evidence yet