Civico
Research · Knowledge graph

How the evidence connects.

162 nodes and 301 links. Every concept links to the sourced rows that support it. The graph grows with each weekly run.

What the evidence says, by theme

Each theme is a judgement written by the research run. The rows listed under it are the sources it rests on.

Self-reported benefit outruns measured P&L impact · 12 rows

Most firms say AI helps; few measure it against a baseline. Headline productivity claims (tripled output, time saved) rarely come with a method, while the studies that do measure find little or no P&L effect yet.

The pilot-to-production funnel narrows hard · 8 rows

Evaluation is common; production and scale are rare. Studies from MIT NANDA, BCG, Deloitte, IBM, McKinsey and Gartner put scaled, value-producing deployment between roughly 5% and 25% of firms.

Winners redesign the work; they do not just add a tool · 6 rows

High performers are more likely to have redesigned workflows and jobs; most firms have not. BCG's 10-20-70 rule puts about 70% of AI value in people and process.

Skills and training are the binding constraint · 6 rows

Skills are the top cited barrier, executives themselves use AI little, and where employers pair tools with training use rises sharply.

Time saved is not money saved · 7 rows

Controlled trials and government pilots show real but modest time savings, mostly self-reported, and an experienced-developer trial found a slowdown. Savings seldom show up as revenue or cost lines.

Headcount cuts attributed to AI are being reversed · 7 rows

Klarna, Commonwealth Bank and employer surveys show firms rehiring after AI-attributed cuts, and Gartner expects half of such firms to rehire by 2027.

Small and founder-led firms adopt later and see less · 6 rows

Adoption rises with firm size in the US, UK and OECD data; micro firms start high but grow slowly, and most small-firm users report no revenue change.

Agents can do more than firms have deployed · 6 rows

Benchmark task success has risen sharply while enterprise deployment of agents stays in single digits by function, and governance and data readiness lag.

Southeast Asia: adoption is rising faster than ROI measurement · 6 rows

In Vietnam and ASEAN, adoption and self-reported gains are high, but most adopters are still experimenting and few have a consistent ROI framework.

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